Marketing & IT Support Program
Providing technology solutions for a top healthcare organization
BJC Healthcare, one of the largest healthcare organizations in the U.S., was looking for a partner to design and develop cutting-edge technology solutions to improve overall patient experience. They were also in need of an agency of record to maintain the network’s 80 websites, 10 servers, and critical security and PCI-compliance requirements.
BJC Healthcare needed a partner that was both innovative for new technology development but could also support the existing DNN environment. They also required a local partner that could provide a dedicated team available to work onsite as needed and meet in person on an ad-hoc basis.
In a two-year period, Integrity launched 30 large-scale marketing technology projects and resolved 450 critical incidents and 413 support tickets. The infrastructure was also upgraded to TLS1.2 compliance. In addition, we have built a repository of knowledge-based articles that document processes, workflow and technical dependencies. We are now evolving the overall patient experience through new platforms, custom functionality and UX design-centric systems.