State of North Carolina Usability Audit & GUI Update

The Goal

The State of North Carolina’s Judiciary System sought a comprehensive usability audit and redesign of the Intranet user experience and GUI.

The Solution

  • Conducted detailed audit of web application
  • Defined personas
  • Documented all user flows/use cases
  • Interviewed key stakeholders and product managers
  • Conducted in-person usability testing and benchmarking
  • Gathered user data using an online survey
  • Leveraged focus group testing
  • Redesigned global GUI user experience

Tools & Technologies Used

  • ProtoShare, PhotoShop