Suddenlink Help Center Usability Audit

The Goals

Conduct an unbiased third-party usability audit of the Suddenlink Help Center to identify usability issues and craft core recommendations for improvement.

The Solution

  • Conducted UI and UX audit throughout the Help Center site
  • Ran technical assessments of current implementations
  • Performed user testing with the goal of gathering unbiased feedback on areas in need of improvement
  • Crafted a set of recommendations and present them to key stakeholders

Technologies Used

  • Usertesting.com