VHA Usability Audit & GUI Guidelines

The Goal

VHA is a nationwide network of community-owned health care systems and their physicians. Their wide variety of services and applications needed to be thoroughly reviewed by our user experience team in order to audit usability and provide global GUI guidelines for VHA’s enterprise applications.

The Solution

  • Conducted detailed usability audit of top web applications
  • Interviewed product managers and organizational stakeholders
  • Documented individual application goals and use cases
  • Identified universal GUI components/conventions
  • Defined/designed global GUI standards and guidelines
  • Created implementation-ready design assets
  • Presented key recommendations and guidelines to VHA’s Executive Committee

Tools & Technologies Used

  • Balsamiq, PhotoShop, Illustrator